At New Wave Home Improvement Supplies, your satisfaction is our priority. If you’ve over-ordered and the products are in new condition, you’re welcome to return them for a refund. For full details, please review our return policy.
If you need to return a product, please review the following
Eligibility for Returns:
Items must be returned within 30 days of purchase.
Products must be in their original, unopened packaging and in resealable condition.
Custom or special-order products are non-refundable.
Return Process:
To initiate a return, please contact our customer service team at 19 Lithic Way, Wangara 6065, Australia with phone number 08 6406-1488 and email address info@newwavehomeimprovementsupplies.com.au please provide your order number and reason for return.
Once approved, you can return the item to our store or arrange for a courier at your expense.
Refunds:
Refunds will be processed once the returned product has been inspected and approved.
Refunds are issued to the original payment method and may take 5-7 business days to process.
Damaged or Faulty Goods:
If your order arrives damaged or faulty, please notify us within 48 hours. We will arrange a replacement or issue a refund upon verification.