Warranties Agreement
In this document: goods means composite decking, composite cladding, synthetic turf and/or flooring: use we and our means New Wave ABN 39905 223 881; and you means the customer.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Warranty
Subject to the exclusions outlined below, we will repair or replace any goods supplied by us that are found to be defective or exhibit excessive wear within the advertised warranty period following the date of purchase.
Our warranty does not apply:
- if the goods are not installed in a proper and proficient manner;
- if the goods are not installed in accordance with:
- Australian Standards; or
- the manufacturer’s specification;
- the manufacturer’s installation instructions/guide
- to any act of God (such as flooding, hurricane, earthquake, lightning, etc.);
- staining from foreign substances (such as dirt, oil, etc.);
- to variations or changes in colour of Products;
- to normal weathering of surfaces;
- to exposure to, or direct or indirect contact with extreme heat sources including reflected sunlight from low-emissivity (Low-E) glass which may damage the surface of the product and/or cause the Product to fade; and
- if any fasteners not supplied by Manufacturer; or 12) improper application of paint or other surface chemicals not recommended by the Manufacturer in writing.
Claims
Any claim under the above warranty should be made in writing to the email address info@newwavehomeimprovementsupplies.com.au. The claim should include the following particulars: (a) your name; (b) your address for correspondence; (c) your telephone number; (d) date the goods were purchased; (e) our invoice number; and (f) details of the defects. Upon receipt, your claim will be assessed by our customer service manager, or his nominated representative and we will then advise you of the outcome of the assessment.